AI Chatbot Development
An AI chatbot that answers your customers anytime, using your own information.
Uteek is a digital agency in Tunis that builds AI chatbots connected to your content and tools. On your website or WhatsApp, they answer common questions, qualify enquiries and hand over to a human agent when needed, in French, Arabic or English.
Uteek · TunisArtificial Intelligence
What is an AI chatbot?
An AI chatbot is a conversational program that understands questions written in everyday language and replies in natural language. Unlike older button-based bots with fixed scripts, it relies on a large language model (LLM) combined with your own documents: FAQs, product catalogue, terms of sale and procedures. It can handle varied phrasing, ask a clarifying question when something is unclear and point users to the right page or team.
At Uteek, we build chatbots for your customers and prospects, embedded in your website, WhatsApp Business or other messaging channels. The chatbot only answers from sources you have approved, admits when it does not know and passes the conversation to your team when the request calls for it. Our team in Tunis works with companies in Tunisia and abroad, from scoping through to post-launch support.
What we deliver with your AI chatbot
Website chatbot
A chat widget built into your WordPress, e-commerce or custom website, matching your brand identity and designed to work smoothly on both mobile and desktop.
WhatsApp Business chatbot
A chatbot connected to the WhatsApp Business API, so customers get answers where they already message you, including links, documents and structured replies.
Controlled knowledge base
Your FAQs, product sheets, terms and procedures are indexed so every answer is grounded in approved content that your team can update easily over time.
Lead and request qualification
The chatbot gathers useful details such as needs, contact information or order numbers, then creates a lead or ticket in your CRM or helpdesk tool.
Human handover
The conversation moves to a human agent, with its full history, as soon as a question falls outside the agreed scope or the customer asks for a person.
Monitoring dashboard
Review conversations, unanswered questions and the most frequent contact reasons to keep improving your content and the overall customer journey.
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Why choose Uteek for your AI chatbot?
We bring AI expertise, web and mobile development and conversation design together in one team based in Tunis.
One complete team
More than twenty specialists in development, UX/UI design and artificial intelligence work side by side, so your chatbot is designed together with your website, app and tools rather than bolted on afterwards.
Realistic multilingual support
The chatbot works in French, Arabic and English. Tunisian dialect is tested case by case on your real customer questions, and we give you an honest picture of how well it is understood before going live.
Guardrails on every answer
A defined scope, controlled sources, polite refusal of off-topic questions and handover to a human: we put safeguards in place that reduce errors and protect your brand reputation with customers.
Over ten years of digital projects
For more than ten years, Uteek has worked with organisations such as Oxfam, BIAT and La Poste Tunisienne, in Tunisia and over seven countries, with teams fluent in both French and English.
Uteek in figures
+20Dedicated experts
+650Projects delivered
+120Clients served
+7Countries served
A glimpse of our work
Frequently asked questions: AI Chatbot Development
What is the difference between an AI chatbot and a rule-based chatbot?
A rule-based chatbot follows predefined decision trees and mostly offers buttons. An AI chatbot understands freely written questions, including typos and unexpected phrasing, and builds an answer from your content. Both can be combined: guided flows for sensitive procedures and AI for open questions, so customers get structure where it matters and flexibility everywhere else.
Can an AI chatbot be integrated with WhatsApp Business?
Yes. We connect the chatbot to the WhatsApp Business API through Meta or an approved provider. It can reply to incoming messages, send links, documents or choice lists and transfer the conversation to an agent. The same engine can also power your website chat, keeping answers consistent across all your channels.
Does the chatbot understand Arabic and Tunisian dialect?
The chatbot answers in French, Modern Standard Arabic and English. For Tunisian dialect, written in Arabic or Latin script, results vary depending on the model and the topic. We therefore test it case by case on real examples from your customers and share the results with you before deciding whether to enable it.
How do you stop the chatbot from making up answers?
We restrict the chatbot to approved sources using a RAG architecture, write strict instructions and teach it to say when it does not know. Sensitive topics such as personalised pricing or complaints are routed to a human agent. Regular testing helps us spot and correct inaccurate or incomplete answers over time.
Can the chatbot hand over to a human agent?
Yes, and we recommend it for every project. Handover is triggered when the customer asks for it, when a question falls outside the scope or based on keywords agreed with you. The agent receives the conversation history in your helpdesk or CRM, so the customer does not have to repeat everything.
How long does it take to launch an AI chatbot?
A first working chatbot covering a focused scope can be delivered within a few weeks, depending on the volume and quality of your content and the number of channels to connect. We prefer to start with the most frequent questions, measure results and then expand the scope step by step.
How is conversation data protected?
We follow Tunisia’s 2004 personal data protection law, overseen by the INPDP, and the GDPR for European users. In practice, this means informing users, collecting only what is necessary, setting retention periods, restricting access and choosing providers whose terms clearly govern how submitted data may be used.
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